McDonald’s OTP-Certified Technology Services

CGS provides OTP-certified technology services for McDonald’s restaurants. Our technicians are fully trained through McDonald’s OTP program and bring hands-on expertise across POS, drive-thru, kitchen video, networking, and security systems. 

Whether you need help with a one-time upgrade or want a dedicated partner on retainer, we deliver solutions that keep your operations running smoothly.

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McDonald's OTP Solutions

What We Cover

McDonald’s restaurants rely on a tightly connected ecosystem of technology to keep orders moving and teams in sync. Our OTP-certified technicians support every major system in your store, from front counter to drive-thru to back-of-house. If it powers your operations, we know how to install it, maintain it, and keep it performing at its best.
  • POS hardware & software installation, updates, and troubleshooting
  • Kitchen Video Systems (KVS) and integrated restaurant tech
  • Drive-thru systems (Dual Point, headsets, menu boards, and payment devices)
  • Preventative diagnostics & assessments aligned with OTP compliance standards
  • Network infrastructure (Aruba switches, LTE backup, cabling)

Flexible Engagement Models

Every McDonald’s operator runs a little differently, so your support model should too. Whether you need help with a single upgrade or want ongoing coverage across multiple stores, CGS offers engagement options that fit your operation, not the other way around.

One-Off Projects

Fast, clean support when you need a specific job done right.

  • Ideal for remodels, equipment swaps, or troubleshooting a specific issue
  • Scoped, delivered, and documented with OTP-ready precision

Retainer Support

Predictable coverage & priority response for busy operators.

  • Proactive assessments that catch issues before they disrupt service
  • Faster dispatch and preferred service rates for your stores
  • Designed for single locations or multi-unit franchise groups

Hybrid Approach

A flexible path that grows with your needs.

  • Start with a project and transition into monthly coverage
  • Perfect for operators testing long-term support before committing

Why Choose CGS for McDonald’s OTP Support

When you’re running multiple busy restaurants, a “good enough” provider won't cut it for your systems. You need a partner who understands the unique pressures of fast-service environments and who can keep your stores online no matter what the day throws at you.

Here’s what makes CGS the safe choice:

Certified Expertise

Our team is trained across OTP1, OTP2, CODE, and OTP Pro levels, meaning every service call meets McDonald’s technology and training requirements.

Faster Resolutions

Our OTP-compliant technicians are positioned across Georgia, South Carolina, and surrounding markets. We respond fast and reduce costly downtime.

Scalable Coverage

Support for single locations or multi-store operators, with flexible engagement models for short-term or long-term needs.

Installations
Upgrades
Maintenance
Store expansion rollouts

Compliance & Peace of Mind

You get documented, OTP-aligned work completed by techs familiar with McDonald’s technology and training standards.

Drive-thru equipment
POS & ordering networks
CCTV & monitoring
Audio & guest experience systems

Need an OTP-certified tech?

Schedule a service call today

Brands We Serve

Chat with an AV solutions expert

  • Tailored Solutions: Discuss your specific requirements with a product expert who can customize A/V and security systems to perfectly suit your business needs.
  • Expert Guidance: Receive professional advice on the latest technologies and innovations that can enhance your operational effectiveness and security.
  • Flexible Scheduling: Choose a convenient time for your consultation, with both virtual and in-person options available to accommodate your busy schedule.

Request a consultation

Fill out this form to schedule a call or in-person meeting.

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